PRIVACY

General website information disclaimer


User privacy is important for Greci Industria Alimentare S.p.A. This Privacy Policy has been developed to provide you with information on how we collect, use, share and store Personal Data.


How we collect and use Personal Data

“Personal Data” is information, either individually or in combination with other information collected, that identifies an individual. When other information (e.g., information that individually does not identify an individual) is combined with Personal Data, that information is considered Personal Data.


Creating an account

When you create an account on www.greci.com, you are asked to provide Personal Data, including your email address and name. You do not need to provide your full name unless you wish to do so. You will use your email address and password to access your account. Your account will be password protected. You can add more information to your profile, such as your location, gender, date of birth. In accordance with applicable laws and the choices available to you as described below, Greci Industria Alimentare S.p.A. may also use this information to send you information regarding products of particular interest to you.


Communication with Greci Industria Alimentare S.p.A.

When you interact with customer service representatives by email, telephone, online or in person, we may collect Personal Data, such as your name, mailing address, phone number, email address and contact preferences; and information about products you have purchased. This information is used to assist customers and provide product support.Greci Industria Alimentare S.p.A. can access the user's account to collect information to help provide the necessary assistance. In order to improve customer service, subject to applicable laws, Greci Industria Alimentare S.p.A. may also record and re-listen to conversations with customer service operators and analyse any feedback provided voluntarily through customer surveys.
We may use Personal Data to communicate with you, including communications relating to your account and transactions with the company, to provide you with important product information.



Other uses of Personal Data by Greci Industria Alimentare S.p.A.

Greci Industria Alimentare S.p.A. may also use Personal Data for internal statistics, for marketing or operational purposes, including generating sales reports and evaluating and understanding demographic data, user interests, purchases and other customer trends.

Promotions

If you participate in a lottery, competition or similar promotion, the information you provide may be used to manage these promotions. If the terms and conditions of such promotions relating to the processing of Personal Data about you are in conflict with this Privacy Policy, the terms and conditions of the promotion will prevail.



Entities with which Greci Industria Alimentare S.p.A. shares personal data

With other companies of the group

In order to offer our products, your Personal Data may need to be transferred to other companies. You can access a list of companies by clicking on the following link. All transfers of Personal Data from companies in the European Economic Area ("EEA") or Switzerland are made in accordance with the contractual clauses of the model approved by the European Commission. All companies of the group are obliged to follow the privacy practices set out in this Privacy Policy.

With service providers

Greci Industria Alimentare S.p.A. uses third party service providers to better understand the use of the website. The third parties currently used to provide such analysis and related services are described below:

With content or feature providers

Greci Industria Alimentare S.p.A. may share data with companies that provide Greci Industria Alimentare S.p.A. and our customers with content or functions ("content or function providers") in an anonymous, aggregate manner in order to improve the quality of the content or functions provided by Greci Industria Alimentare S.p.A. or by these content or function providers.

Other disclosures

Greci Industria Alimentare S.p.A. may disclose your Personal Data to third parties if you give your consent in accordance with the applicable laws.

Subject to the applicable laws in your jurisdiction, Greci Industria Alimentare S.p.A. may also disclose your Personal Data to third parties if it is deemed necessary or appropriate:

  • in accordance with applicable laws and regulations, including laws or regulations outside your country of residence;

  • in accordance with a legal procedure;

  • to respond to requests from public authorities and law enforcement officers, including officers outside your country of residence;

  • to apply terms, conditions or criteria;

  • to protect the operations of Greci Industria Alimentare S.p.A. or those of any affiliated companies;

  • to protect the rights, privacy, security or property of Greci Industria Alimentare S.p.A., its affiliates and associates, the user or others;

  • to enable Greci Industria Alimentare S.p.A. to implement the available remedies or limit the damage it may have to sustain.

Greci Industria Alimentare S.p.A. may also transfer the information to an affiliated company or a third party in the event of reorganisations, mergers, sales, joint ventures, contributions, transfers or other dispositions, complete or partial, of business activities, resources or shares of Greci Industria Alimentare S.p.A., including, without limitation, bankruptcy or similar proceedings.

Cookies and similar technologies

In order to analyse how you and other visitors navigate the website, compile aggregate statistics on site usage and response rates, diagnose server problems and manage the website, we, with the help of third party analytics service providers, collect certain information when you visit our site. This information includes IP address, geographic location, browser type, browser language, date and time of request, length of visit, demographic data, page views and page elements (e.g. links) selected. Greci Industria Alimentare S.p.A. may use cookies, pixel tags, web beacons, clear GIFs or other similar tools in websites or email messages to enable us to collect and analyse such information. Greci Industria Alimentare S.p.A. uses this information to provide optimised, more relevant content on its site, identify and resolve problems and improve the overall experience on its site.

If you do not want information collected through the use of these technologies, there is a simple procedure in most browsers that allows you to automatically reject many of these technologies or choose to reject or accept them. If you are also in a jurisdiction that requires you to obtain consent to use cookies on sites, you may manage your cookie preferences on those sites. However, some cookies are necessary to enable the basic functionality of the sites and cannot be disabled.

Below are some examples of third party analysis and similar service providers that are normally used by Greci Industria Alimentare S.p.A.:

Data storage location

Personal Data is collected and stored on servers physically present in the EU and managed by EU-based companies.

Security

Greci Industria Alimentare S.p.A. adopts reasonable security measures to protect the Personal Data under its control from loss, misuse, unauthorised access and unauthorised disclosure or alteration. For more details on Greci Industria Alimentare S.p.A.'s data security measures or to report any vulnerabilities or security incidents,click here.

User choices on receiving marketing materials

Greci Industria Alimentare S.p.A. and its affiliates use Personal Data for the purpose of sending marketing correspondence (including emails) regarding products in accordance with your preferences. To stop receiving correspondence for Greci Industria Alimentare S.p.A. marketing purposes, update your preferences.

Practices for the protection of minors

If the company recognises that it has collected Personal Data from users under the age of 18, it will take the necessary steps to delete such information as soon as possible. If in doubt about a user's age, please contact Greci Industria Alimentare S.p.A. at: assistenza.privacy@greci.it.

Privacy Policy Updates

We reserve the right to change this Privacy Policy from time to time in connection with the addition of new products and applications, improvements to our offerings, and technological and regulatory developments. To find out when the Privacy Policy was last amended, please refer to the “LAST UPDATE” date indicated at the top of the page. Any changes will be valid when the new version of the Privacy Policy is published. If required by applicable law, we will obtain consent for any updates. In accordance with applicable law, this notice will be sent by email or by posting a notice of the changes on the Website.

Storage of Personal Data

We will retain your Personal Data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless an extended storage period is required by applicable law.

How to review, correct, update and delete your Personal Data

Greci Industria Alimentare S.p.A. takes reasonable steps to ensure the accuracy, completeness and timeliness of the Personal Data collected. You may request to access or update incorrect or inaccurate Personal Data and delete it together with your account. Greci Industria Alimentare S.p.A. will promptly respond to user requests in accordance with applicable law. For your protection, we will only respond to requests that relate to Personal Data associated with the email address used to send you such requests and it may be necessary to verify your identity before we can respond to your request. Greci Industria Alimentare S.p.A. may refuse to process requests that may compromise the privacy of other users, which are unworkable or require an intervention that is not permitted under current legislation. In addition, to the extent permitted by applicable law, Greci Industria Alimentare S.p.A. may need to retain certain Personal Data for a longer period of time for archival purposes, such as retaining purchase records for warranty and accounting purposes.

You can make access, correction or deletion requests by writing to assistenza.privacy@greci.it.